河北开放大学24秋管理英语3单元自测7【标准答案】

单元自测7（形考占比10%）

试卷总分:100 得分:100



一、挑选填空，从每题选项中选出一个能填入空白处的最好选项（每题10分）。



1.—I suggest you offer affected customers a discount on their next store purchase, explain the situation and apologize to them.



—Right, of course.___________________

A.I\'ll get on it right away.

B.I got it now.

C.I understand perfectly.



2.—What\'s the latest situation with all these customer complaints we\'ve been receiving?



—___________the quality of the material has not always been up to standard.

A.I believe

B.I\'m afraid

C.I think



3.Apple almost lost its dominance in the smartphone market ________ it became clear that it was difficult to make a call using the much expected iPhone 4.

A.when

B.that

C.where



4.Unluckily, some Quality Management System failures _____________ headlines.

A.do make

B.does make

C.do not make



5.A Chinese company is going to _______ over the well-known Japanese company TOSHIBA Corporation.

A.get

B.take

C.turn



6.二、完型填空（每空10分）。



操作提示：经过标题中的下拉选项框挑选恰当的词语补全填空。



　

Total Quality Management (TQM)

　　Total Quality Management (TQM) is a 1 and structured approach to organizational management that seeks to improve the quality of products and services 2 ongoing refinements in response to continuous feedback. TQM requirements may be defined separately for a particular organization 3 may be in adherence to established standards, such as the International Organization for Standardization\'s ISO 9000 series. TQM can be applied to any type of organization; it originated in the manufacturing sector and has since been adapted for use in almost every type of organization imaginable, 4 schools, highway maintenance, hotel management, and churches. As a current focus of e-business, TQM is based on quality management 5 the customer\'s point of view.

(1).__1__

A.comprehend

B.comprehensive

C.comprehension

(2).__2__

A.with

B.through

C.in

(3).__3__

A.or

B.and

C.as

(4).__4__

A.among

B.besides

C.including

(5).__5__

A.from

B.to

C.at